Regional Manager

InvoCare

Lidcombe, NSW
Permanent
Full-time

1 month ago

Job Description:White Lady Funerals is part of InvoCare, an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.We are currently seeking a Regional Manager to join our team on a full-time basis. This position requires a dynamic and energetic Regional Manager to lead our location managers and staff to ensure that the highest levels of service to our families is maintained and grow the business through active involvement with the local community.Full training will be provided in relation to the Funeral IndustryResponsibilities of this role include:

Mentor and coach managers to help create a consistent positive culture that attracts, develops and engages talent including developing succession plans
Establish an efficient and effective organization structure to deliver against business objectives, actively managing headcount, teamwork and productivity
Recruit, develop and maintain a high performing team in the region, and regularly evaluate performance of team members encouraging ongoing two-way feedback
Ensure that services are delivered in line with operational standards and brand requirements
Inspire teams to achieve agreed targets relating to Customer Feedback Surveys and Net Promoter Scores (NPS), ensuring that action plans to continuously improve are in place
Identify and develop new opportunities to provide exceptional customer service to customers, ensuring families are always treated with respect, empathy and understanding
Ensure asset management, annual maintenance plans and procurement strategies are implemented at all locations
Understand and lead the implementation of InvoCare's marketing strategies and brand differentiation standards.

About you:

Proven experience leading a medium to large team and all associated aspects including recruiting, training and development, mentoring and installing a service driven culture focused on delivering outstanding customer service while meeting assigned KPI's/targets
Strong leadership and ability to articulate clear and positive direction with prior experience in mentoring and developing teams
Proven ability to move between strategy and operational execution
Ability to develop key relationships and networks in the community groups that we service
Multilingual - Strong written and verbal communications
Strong attention to detail and reporting abilities
Computer literacy/aptitude
A proven ability to drive change, innovate and implement initiatives
Strong communication skills with the desire to build effective working relationships
Current Unrestricted Drivers' License

Benefits of joining InvoCare:You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:

Reward and recognition programs
Tailored induction and training programs
Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
Networking opportunities across the business and with peers
Birthday and paid parental leave
Free access Employee Assist Program
Annual family day social events

How to Apply:InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.To learn more about careers at one of the InvoCare brands please visit our careers page:At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures, and are open to discussing flexibility

InvoCare

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