Technical Services Engineer

Fujitsu

Enoggera, QLD
Permanent
Full-time

1 month ago
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Technical Services EngineerEnoggera locationWe are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the role

Provide operational support for customer deployed networks globally.
Provide an escalated level 2 support for Incidents and Requests.
Contribute to Problems, Changes and Knowledge
Provide 2nd level support to deployed Level1 customer administrators
Provide 1st and 2ndlevel support to deployed users on global activities, including Operations and Exercises.
Integrate and collaborate with other customer service providers
Provide Proactive monitoring and maintenance of infrastructure.
Provide timely and efficient resolution of incidents and tasks assigned through Customer Incident Management Tools within respective System Health Indicators.

Key Responsibilities

Engage and maintain effective working relationships with peer group and key internal stakeholders.
Manage key external stakeholders relevant to the achievement of business objectives, where relevant.
Working in a team to resolve all assigned incidents\tasks within defined System Health Indicators.
Working in a team to contribute to resolution of incidents, even if not directly associated with Fujitsu tasks.
Participate in the completion of routine tasks to ensure that environments are maintained to ensure a high level of availability and reliability. This will include the health monitoring, capacity and availability monitoring.
Working in a team in the identification, diagnosis and resolution of infrastructure-related issues.
Working in a team in the identification, diagnosis and resolution of endpoint-related issues.
Update of procedural documentation associated with the support of server components within he Defence environment.
Liaise with customer and providers including ICT Operations, Service Desk, Service Support and Service Delivery functions, as part of operational support.
Participate inskill /knowledge sharing with all team members.

About you
Mandatory Qualifications
Good understanding of the following:

Windows Server 2016/2019
RHEL
Complex Server Infrastructure
Windows10 SOE
Active Directory Directory Services
Microsoft Exchange
Microsoft Skype
SCCM/SCOM
SQL2008/2012/2016
Hyper-V and V-Sphere Virtualisation
McAfee suite of products (ePO, ENS, App Control)
NetBackup
CCNA/CCIE Networking Knowledge

Can demonstrate the following:

Sound leadership skills
Sound management understanding
Customer Service Skills
Strong Social and Technical Mastery
BAU Support of Deployed Windows/Linux Environments
BAU Support as a Windows Linux SME
Change, Configuration and Knowledge Management in support of the above
Sound understanding of System Security Baselines

Mandatory Experience

Ability to work on a rotating "on-call" Roster
Maturity to be exposed to sensitive and critical mission data
A high level of resiliency
The ability to Multi-task and an agile manner.
Desired Experience & Knowledge / Other Relevant Information
Demonstrates responsiveness to meet internal/external client needs in day-to-day actions
Strong knowledge of ITIL and its implementation
Knowledge and demonstrated skills in ITIL compliant Incident Management Tools.
Knowledge of server hardware and operating systems.
Proven analytical, troubleshooting and innovative skills
Ability to work within an environment with prescriptive functional and security procedures and to contribute to the maintenance and development of these procedures.

Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organisation to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in class reward and recognition programs flexible work, volunteering leave and more.
We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.Transgender and gender diverse applicants can also access our Frequently Asked Questions to assist with the recruitment journey.If you dont tick every box in this job description, please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum NV2 Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).

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