Assistant Store Manager
Downtown Dog Lounge, LLC
- Ballard, QLD Washington
- Permanent
- Full-time
Job Summary: This position provides immediate support to ensure all welcome desk, bathing and grooming, wrangler, lead coordinator and overnighter functions are actively supervised and managed. The Assistant Store Manager works as a member of the management team to ensure store related practices are strategically aligned with overall business objectives. This is a visible position, which interacts with many levels of the organization across multiple functions and reports to the Store Manager, additionally, this position will have multiple direct reports.A Successful Candidate Will:Love dogs!Lead by example and exemplifies the DDL Core Values in actions and behaviorsInspire others through his/her professionalism and work integrityRespond creatively to “continuous change” and steady growth environmentBe a Solutions-oriented team playerHave a High level of confidentiality and have discretionSeek out information, training, and other resources needed to facilitate continual professional development necessary to be successful in this positionHave Regular and predictable attendance is an essential function of this positionParticipate in the building and maintaining of a positive and healthy organizational cultureHave flexible availability and able to work weekends ongoing, available to work most holidays and blackout periodsEssential Duties and ResponsibilitiesThe following is a list of general job responsibilities for the Assistant Store Manager position. This list is not all-inclusive and may be broadened or changed to meet changing business needs.Liaison to Store Manager, General Manager, Dog Trainers, Human Resources and CEOCompletes store operational requirements by scheduling and assigning employees; following up on work resultsMaintains store staff by recruiting, selecting, orienting, and training employeesConducts candidate interviews for open positions as neededResponsible for coaching, counseling, and disciplining employees; planning, monitoring, and appraising job resultsLeadership presence and knowledge of all aspects of business practices and processesAchieves financial objectives; scheduling expenditures; analyzing variances; initiating corrective actions. Contributes to team effort and growth by accomplishing related resultsIdentifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirementsSecures merchandise by implementing security systems and measures, monitoring inventory and order levels for internal ordering processes, store IT needs and maintenanceProtects employees and customers by providing a safe and clean store environmentMaintains the stability and reputation of the store by complying with legal requirementsMaintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and proceduresResponsible to support creating and publishing of weekly schedule two weeks in advanceProvides support and resolution for walk through criteriaAbility for proficiency in Gingr/Paychex to assist with management and administration of dataAssist with first time client feedback calls to ensure 48-hour turnaround time is being metOversight of Grooming and Bathing department, Concierge/Welcome Desk, Handlers, Packleaders and Night OwlsExperience/Education/CertificationsCollege degree in Management or Veterinary preferred but not required3+ years previous customer service experience required2+ years previous supervision experience requiredRequired Skills and AbilitiesCustomer Focus, Customer Service experience, Client RelationshipsStrong analytical/problem solving skills/strategic planningStrong interpersonal skills/verbal communicationMust Have Open availability – Day, Evening, Weekend and HolidayComputer literacy, Ability to achieve familiarity with Pet Exec software systemAbility to lift 45 lbs.What We OfferYou can bring up to 2 dogs to work with youGenerous employee discounts on all DDL and Yard Bar products and servicesEmployee Assistance ProgramOpportunity for career growth and advancementPaid Time Off (for all employees PT and FT)Affordable health care - Medical/dental/vision and life insurance with generous contributionsSubsidized commuter/ORCA benefitsReferral and Anniversary bonusesAnd many, many, tail-wagging more!Downtown Dog Lounge/Dog Yard Bar is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We look forward to your application.Powered by JazzHR