Desktop Support Officer - Northern Suburbs
Centorrino Technologies
- Coburg, VIC
- $50,000-70,000 per year
- Permanent
- Full-time
- Ensuring the smooth day to day operations of the customers operations.
- Personable with end-users developing a friendly bond with customers.
- Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
- Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results.
- Identifying problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
- Ensuring documentation and procedures are always up to date.
- Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations.
- Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer.
- A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family's devices.
- A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
- Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures.
- A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues.
- Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders.
- Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances.
- We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
- We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
- We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
- We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
- We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
- We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.