APS 5 - Redress Officer - Service Delivery - National Redress Scheme
Department of Social Services
- New South Wales
- Permanent
- Full-time
- Bulk Recruitment Round
- Canberra - Batemans Bay - Hobart - Wagga Wagga - Wollongong
Redress Officers in the Service Delivery Branch provide direct services to applicants including case coordination, contact with applicants by phone, letter drafting and payment issuing.Successful candidates will:
- apply the National Redress Scheme for Institutional Child Sexual Abuse Act 2018 and relevant policies, procedures and guidelines to progress applications
- make and receive calls to applicants and their nominees (this includes receiving calls from the National Redress Scheme phone line)
- prepare, edit and quality check letters and notices sent to applicants, nominees and institutions
- conduct detailed research and prepare complex request for information packages
- code application information in Case Manager, keeping accurate and comprehensive records under limited direction, be accountable for organising workflow and escalating risks and issues when needed.
To be eligible for employment with Department of Social Services (the department), you must be an Australian citizen. An applicant's suitability for employment with the Department will be assessed through a pre-employment screening process. This will include an identity and criminal history background check.Eligibility to obtain an Australian Government Security Clearance:
The suitable applicant must also obtain and maintain a security clearance conducted by the Australian Government Security Vetting Agency (AGSVA).Applicants also must be able to establish their background as checkable to be considered eligible for a security clearance. Any gaps or periods of time spent overseas for 12 or more months (cumulative) that cannot be verified by an Australian referee is deemed uncheckable, rendering the applicant ineligible for a security clearance. Background history must cover 5 / 10 years (Baseline / Negative Vet 1 or Negative Vet 2) of employment, education, residential, criminal history and anything else specified by the AGSVA. The suitable applicant must be willing to disclose all relevant and required information to fulfil this process.Type / Length of Vacancy: Ongoing / Non-ongoingContact Officer Name: Briony PenroseContact Officer Phone: (02) 6146 3661Contact Officer Email: briony.penrose@dss.gov.auApplication Closing Date: 29-Apr-2024How to apply:
- Start your application by clicking the "begin" button.