Portfolio Manager - Australia
Valsoft and Aspire Operating Group
- Melbourne, VIC
- Permanent
- Full-time
- Own the long-range, annual and quarterly financial and non-financial goals
- Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda.
- Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, R&D capacity management, services resourcing, customer support, and customer project delivery
- Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
- Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
- Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
- Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
- Create and implement KPIs for sales team to measure performance and productivity; develop performance dashboards and establish reporting process
- Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
- Manage key relationships with large accounts
- Execute an effective, long-term customer success program for clients
- Implement and maintain client support initiatives
- Facilitate both in-house and client training sessions
- Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
- Coordinate the administration of annual customer satisfaction surveys and other communication tools
- Ensure clear product roadmaps are established, followed, and adapted to meet market needs
- Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations
- Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers
- Facilitate the growth of Product Managers by aligning their activities with job descriptions
- Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios
- Annual, quarterly, and monthly revenue results/forecasts and costs
- Participate in the development of internal department policies and programs to support quality and growth
- Drive P&L, ROI, EBITDA and ARR/ IRR performance of businesses and ensure companies are meeting organizational objectives
- Prior experience in managing a B2B software company
- A natural ability to lead performance and financial health in a business
- Bring a proven entrepreneurial spirit and pace-setter traits
- Bachelor's degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus
- 10+ years of direct cross-functional team management experience and P&L management
- Broad financial acumen across the organization (e.g., managing a P&L, understanding financial documents, business intelligence, FP&A processes, etc.)
- History of developing and implementing successful strategies for net new customer acquisition and market penetration
- Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals
- Excellent Leadership, communication, and organizational skills
- Excellent analytical and problem-solving skills
- A 'roll up the sleeves' attitude towards problem-solving
- Goal-oriented with comfort in setting measurable goals for others and him/herself
- Ability and willingness to create change, passion for continuous improvement
- 30% travel required for internal and customer meetings
- Must be legally authorized to work in Australia