Casual Service Delivery Controller
Pacific National
- North Sydney, NSW
- Contract
- Full-time
- Casual opportunity!
- Manage our BU haulage services from within the day of operations control function
- North Sydney location, training provided
- 12 hour rotating shifts, days/nights/weekend/public holidays (even time roster)
- While in training fulltime commitment required, after which on demand basis as a casual
- Acting as the first point of contact for all stakeholders in your area of operations - train crew, network, maintenance, operations and more.
- Entry of detailed and quality data into our transport and labour management systems
- Directing the movement of our crews across your area in order to minimise crew travel in cars while ensuring minimal delay to our services
- Identifying incidents and events that would cause our services to go off plan, and finding the quickest and most efficient way to manage the disruption and return to the plan
- Providing broad support to the Service Delivery Supervisor to ensure effective and efficient delivery of services for our customers
- Commitment to providing exceptional customer service; building strong working relationships with all customers (internal and external).
- Flexibility to work a rotating 12-hour shift pattern
- Excellent communication skills with the ability to communicate effectively using multiple mediums (phone, email, text messages, etc)
- Intermediate level computer skills, with a background in transport or labour (rostering) management systems and/or reporting systems advantageous but not essential
- Ability to operate effectively in a team
- Confidence to review and assess available information and to make appropriate decisions
- An interest in pursuing a long career in Transport and Logistics is highly advantageous