STORE MANAGER

• Responsible for Operational Execution and Total Store Follow Up
• Drives customer experience and sales goals
• Continually recruits, hires, trains, and retains assistants; identifies internal staff talent and provides opportunities for career path development
• Responsible for managing the executing overall store standards to be consistent with Brand
• Drives overall profitability for store focusing on total store sales and expense control
• Responsible for ensuring the proper execution of all cash handling policies including opening and closing procedures, daily paperwork, and bank deposits
• Ensure compliance with the Standard Operating Procedures (SOP)
• Partners with the Operations Manager and Human Resources for employee coaching / counselling, performance documentation and staff relations matters
• Reviews all corporate communications and prioritises/plans accordingly
• Rostering of staff, including roster approval
• Ensure weekly, monthly and annual payroll budgets are managed to budget
• Ensures clean and safe environment for staff and customers including sales floor and back room, manager’s office and bathrooms
• Authorises register functions including post voids, returns and discounts
• Merchandise plans are executed
• Ensures the execution of company data integrity process and physical inventory management
• Overseas successful receiving and stocking procedures are properly followed and maintained
• Partners with the Operations Manager on any store related issues
• Ensuring exceptional customer service is executed by all staff through training for high levels of customer engagement and role modelling ideal behaviours.
• Ensuring Staff personal and uniform presentation is to a high standard
• Holds all staff accountable for their job responsibilities
• Responsible for floor sets and follow up
• Complies with Human Resources policies and procedures
• Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room
• Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys

• Frequently operate computer and printer, and occasionally operate cash register
• Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m
• Frequent use of stock trolleys, pallet jacks for the moving of stock
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend and stoop, including in stock room and on the sales floor
• Must be able to identify and execute merchandise layouts, staff schedules, and standard operating procedures
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with staff.
• Frequent movement across the store directing staff to and from the back office and stock room retrieving and putting away merchandise
• Must be able to remain in a stationary, upright position for 80% of the time

• Minimum 3 years retail management experience preferred
• Excellent verbal and written communication skills
• Ability to multi-task, direct and manage people
• Creative thinking
• Ability to maintain composure under pressure
• Solid numeracy skills

Bernardi's Marketplace