Customer Service Advisor

Randstad

Adelaide, SA
$36.00 per hour
Contract
Full-time

1 month ago
Apply easily

Randstad are currently seeking customer service professionals to join a busy call centre located in the Adelaide CBD. As a Customer Service Advisor, you will play a key role in ensuring a high level of customer service is provided to everyone you liaise with. The core function of this role is to provide support, advice and information to apprentices and employers.Tasks include, but are not limited to:

Inbound and outbound calls - variety of stakeholders internally and externally within the business
Data entry for lodgement of contracts
Interpreting guidelines and accurately assessing eligibility
Processing payments and claims
Meeting deadlines and targets/daily KPIs

The ideal candidate will have:

Excellent customer service and communication skills
Ability to build and maintain relationships
Ability to handle complex enquiries and/or issues
Ability to problem solve
High attention to detail
Strong teamwork skills
Proven experience with usage of various systems/databases
Experience in VET sector highly desirable

Benefits:

Competitive pay rate
Enjoy the convenience of working in the CBD with easy access to public transport
An exciting opportunity for a long term career
This organisation offers extensive and thorough training programs which aid staff learning and development
Full-time hours provided - casual to permanent opportunities

Applications:If you feel your skills match the above criteria, please attention your CV in MS Word format to Emily Bridgland and call 08 8468 8056, then click APPLY now! Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.SkillsCustomer service, Call Centre Operator, excellent computer skillsEducationSecondary School/High School

Randstad