Patient Service Officer

• Work efficiently in a fast-paced administrative role where customer focus remains the top priority.
• Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
• Adapt to and manage an environment where there is ongoing change and competing priorities.
• Book and confirm patients for appointments and consultations.
• Billing and receipting at time of appointment.
• Accurately process relevant paperwork including data entry.
• Ensure the smooth running of the clinic.
• Continuously liaise with the team to ensure efficient processes.
• Manage patient records and filing of patient notes.

• Internal career development opportunities globally
• Qantas membership discount, gym membership discount, Bupa discount
• Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
• The opportunity to work for one of the most influential healthcare providers
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
• Learn and grow with our award-winning development programs
• Free access to thousands of LinkedIn training courses

• Demonstrated ability to provide excellent patient care and customer service.
• Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work successfully both independently and in a team environment.
• Knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
• Exceptional phone manner and ability to handle a high volume of patient inquiries.
• High attention to detail and excellent organisational skills.
• Flexible approach to work and able to adapt in a fast-paced environment.

GenesisCare