Collection Officer - Complex Collections

Chandler Macleod

Melbourne, VIC
Contract
Full-time

17 days ago

Our client AGL are seeking Collections Consultants to join them on a contract basis. These roles will be for 12 months contract based in Melbourne CBD in a hybrid working environment. The incumbent will display behaviours which reflect and actively demonstrate alignment to the AGL Values of: Bring on tomorrow, Can do Will do, Be Safe and Be Supportive.The key purpose of this role is to collect debt in arrears and fulfil our service promise to customers through consistent & highly engaged servicing during the collection activities while protecting commercial interests. Through the performance of this role, the Complex Collections Consultant will support positive commercial outcomes balanced with appropriate customer experienceYour responsibilities include:

Ownership and accountability of the debt position of the customers within debt portfolio managing complex cases from inception to resolution where necessary
Strong commercial decision making around risk -vs- revenue/retention
Sound commercial risk analysis of debt portfolios
Completing complex reconciliations across customers and entities including 'many to 1' set ups
Optimisation of processes that inhibit maximum cash collections, including upstream processes belonging to functional owners outside immediate team
Pro-active engagement of Key Stakeholders to maximise returns
Exceptional Customer Service (Internal and External) with Financial objectives in mind
Initial and proactive management of complex cash lock up disputes
Investigation skills relating to customer changes and ability to manage end-to-end
Work with key areas of the business to ensure resolutions to disputes are fully delivered

You will have:

Proven experience in a similar role within a large business and corporate environment
Proven assertiveness, conflict resolution and negotiation skills
Proven interpersonal skills with high quality written and verbal communication skills
Strong Risk Analysis skills leading to sound decision making
Ability to utilize systems and software (SAP, Excel, Power BI) to perform investigations, reconciliation and analysis/reporting to support collections goals
Self-managing, pro-active, good time management skills with a relentless desire to investigate and resolve root causes
Strong presentation skills with clear concise communication
SAP experience preferred
Exposure managing Unknown Customers to avoid Revenue Leakage preferred

To submit your CV please click APPLY NOW and follow the prompts.At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusionShare this jobInterested in this job?Save JobCreate as alertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )Part of RGF Staffing APEJ, Chandler Macleod, we get people.sOur specialtiesOur specialtiesAdviceMore from usChandler Macleod acknowledges the Traditional Owners of Country. We pay our respects to the Aboriginal and Torres Strait Islander cultures, and to elders past and present, whose land we stand upon today.

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