Team Leader - Reconciliations
ING
- Sydney, NSW
- Permanent
- Full-time
- Set team and individual objectives that are aligned to the strategy and vision of the organization.
- Create individual development plans and provide coaching and support to all team members.
- Management of team workflow through allocation of appropriate resources so that all client requests are actioned within agreed SLAs and meet quality standards.
- Monitor individual and team productivity (contribution) levels within agreed benchmarks.
- Roster a risk management culture within the team where incidents are identified, reported and rectified in a prompt and efficient manner.
- Represent the team on project working groups and contribute to process improvement.
- Strong experience in a team leadership role within financial services. Experience within treasury or payments will be highly regarded.
- The ability to create and foster a collaborative and engaging team environment
- Experience coaching and developing staff members, as well as setting and managing expectations.
- The ability to handle difficult or challenging conversations in an empathetic and professional manner.
- High attention to detail and organisational skills to meet SLAs and quality standards.
- Strong stakeholder management and communication skills.
- Annual rest day – an extra day of leave!
- Annual impact day – volunteer to have an impact on the community.
- Encouraged work/life balance, with a flexible combination of work from home and work in office.
- Employee Wellbeing Program so that you can be your “Best You.”
- Parental Leave of up to 20 weeks paid leave to eligible employees.
- Discounted ING Home Loans and Health Insurance.
- Drop everything and learn with over 16,000 professional and personal development courses to choose from.
Contact Sabrina Huynh,