Online Accounts Receivable Officer

people2people

Parramatta, NSW
Permanent
Full-time

25 days ago

Our client is a worldwide well-known and highly respected brand in the electronics industry. With expansion to their business, we have now an opportunity for an experienced AR Officer to join the team.The role:
Manage Direct to Consumer (D2C) transactions on E commerce & online related accounts with their corresponding Payment Gateways.AR management:

Manage BPO (Outsourced IBM team) team to allocate the daily settlement fund from the Payment Gateway providers
Daily ledger review on E commerce account and associated Payment Gateway accounts to identify abnormal posting
Report to Management on incorrect billing, flagged orders and/or any other failed orders
Report to Management on Payment Gateway charge backs and manage dispute cases on daily basis
Recommend process improvements based on identified gaps in system or process, to reduce outstanding items.
Ensure outstanding transactions (debit & credit) on Ecommerce and Online related Accounts are cleared before 32days overdue to meet KPI
Prepare Cash forecast for Ecommerce and Online related Accounts

Charge back & Bad Debt management:

Engage with Customer service team to conduct call investigation
Engage with the collection agent for debt recovery
Lodge fraudulent cases to relevant Government and Internal systems
Submit bad debt Write off requests as per company policy

System Management:

Provide System and testing support for all online portal projects. Working with various internal and external stakeholders, e.g. Process Innovation, E commerce, business units, regional and HQ teams.
Identify system (hybrid/payment/NERP) errors and work with stakeholders to resolve and clear.
Support & follow up error tickets to managing partner (Accenture)
Report weekly, all outstanding transactions & clearing plans, as per internal policies and guidelines.
Escalate major issues regarding overdue debt level, Operations issue, etc. and submit recommendations of improvement
Other adhoc task as directed by management

About you:

Minimum TAFE certificate, major in accounting/Business/E commerce
Advanced reconciliation experience
Backend System experience (SAP, Hybris, Payment gateway)

The benefits:

Generous discount on company products
Access to discounts and special promotions with retail partners
Hybrid working arrangement 4 days in the office 1 from home
Access to wellbeing platform
Heavily discounted gym membership
Onsite parking

Contact Juma on 0413 051 365 for a confidential discussion or APPLY NOW via the linkOperating for over 18 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment and Frog Recruitment are your award-winning recruitment group and HR solutions provider. We are the 2022 Outstanding Large Agency, 2023 Excellence in Candidate Care and 2023 Excellence in Client Service RCSA Award winners. We mitigate our carbon emissions by measuring them and planting the equivalent in trees.At people2people, Edge Recruitment and Frog Recruitment, everyone is welcome and as an inclusive workforce, we encourage our employees, clients, and candidates to showcase their authentic selves.Location
Parramatta, New South WalesSalary
$0.00 - $0.00 AnnualWork Type
Full TimeIndustryElectronicsDate published03-Apr-2024Learn more about this jobJuma Mrisho1300 121 727New South WalesSCHEMA MARKUP ( This text will only show on the editor. )Your working rightsAustraliaAs an Australian citizen, you can work and travel in the UK, with the UK Youth Mobility Scheme.New ZealandAs an Australian citizen, you can work and travel in NZ. If you are a permanent resident of Australia, you will require a New Zealand Electronic Travel Authority (NZeTA).Copyright © 2024, people2peoplepeople2people acknowledges the Traditional Custodians of country, pays respect to their Elders past and present, and extends that respect to all Aboriginal, Torres Strait Islander and Māori peoples today.

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