Staff Network Engineer
ServiceNow
- Sydney, NSW
- Permanent
- Full-time
- Design and deploy networks based on business and technical requirements.
- Partner with project and program managers to meet overall timelines and resolution of issues.
- Operate and troubleshoot networks to identify and resolve issues quickly.
- Take a lead role in the engagement and mitigation of outage causing events or issues.
- Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system.
- Perform non-critical investigations into functionality that is not working as desired.
- Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage.
- Review, consult and prepare for planned change introduction to production environment.
- Participate in rotating “on call” schedule with other members of the team including weekends.
- Partner with teams to plan and execute software code upgrades and device maintenance.
- Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements.
- Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives.
- Solid foundation in networking including routing, switching, security and load balancing.
- 2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux
- Azure Core Platform: Compute, Storage, Networking.
- Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux.
- Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub.
- Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform) desired.
- A minimum of 5 years of experience in working on Internet and data center networks.
- Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP.
- Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools.
- Familiarity with Cisco IOS and JunOS operating systems required.
- F5 and Cisco ASA knowledge and experience strongly desired.
- Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus.
- Ability to partner with peers who are globally distributed is a key part of this role.
- Passion for customer experiences and focus on delivering high quality support.
- Strong communication skills and empathy for customers.
- Ability to learn new technology in a fast-paced environment.
- Ability to deal with ambiguity.