Security Engineer
Fujitsu
- Canberra, ACT
- Permanent
- Full-time
- Technical Capability. Works within a team with some supervision supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS).
- Business Awareness. Develops an understanding of the customers environment and service delivery requirements to enable the delivery of the service.
- Process. Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken to resolve enquiries.
- Problem Solving. Takes ownership for listening to and understanding the customers problem. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
- Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis.
- Team Working. Is a key team member, demonstrating personal leadership and initiative resolving issues and supporting other team members.
- Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements.
- Security Clearance of NV1 or NV2 minimum
- Service desk and incident management (USUP) Level 3
- Problem management (PBMG) Level 3
- IT operations (ITOP) Level 2
- Configuration management (CFMG) Level 3
- Applications support (ASUP) Level 3
- Information security (SCTY) Level 3
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organization to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.