Collections Officer

Hudson

  • South Brisbane, QLD
  • $33.00 per hour
  • Contract
  • Full-time
  • 24 days ago
Based in Toowong, this is an 8-week contract position with the possibility for extension or permanency.About the role:
  • Initial 8-week contract starting Monday 15th of April - potential extension or the opportunity to put your name down for a permanent role for the right candidate.
  • Location: Toowong - onsite carpark available.
  • Full time 37.5 hours per week Monday to Friday 8:00 AM to 04:00 PM (Potential to work 30 hours part time however the preference is for Full Time).
  • Working Arrangements: 100% in office due to the nature of the role.
  • $33.60 per hour + Super
  • Full training provided before starting the role
  • Applicants must have full work rights and be willing to undergo a Police check to be considered for this role.
Role responsibilities:Reporting to a Team Leader, you will be responsible for the effective management of debtor (customer) accounts to ensure timely collection of debts and maximization of revenue.
  • Outbound calls to customers with debt owing to clients
  • Communicate and negotiate payment arrangements with customers
  • Assist with customer account queries such as account status, outstanding balances, interest accrued and existing payment arrangements
  • Tailor approach to each individual circumstance to ensure payments arrangements are in the best interest of the customer
  • Maintain accurate recording keeping
  • Meet daily, weekly and monthly KPI's in line with department standards
Ideal candidate:Our ideal candidate would be a person with strong interpersonal and communication skills and previous experience working in a call centre environment. Ability to listen effectively to provide tailored outcomes for customers will help you to hit the ground running in this role.Requirements:
  • Call centre experience is preferred
  • Patient and able to deal with any customers
  • Great communication skills and ability to communicate effectively
  • Able to quickly learn, understand and implement relevant legislation and regulations that govern the collections industry
  • Ability to meet KPI's.
Sounds like you? Make sure to apply!

Hudson