APS4/5 Case Coordinators

• Apply the relevant policies, procedures and guidelines to progress applications.
• Provide administrative support to the team and/or work area
• Prepare and edit letters and notices sent to applicants, nominees and institutions.
• Code application information in Case Manager, keeping accurate and comprehensive records.

• Write, edit and proof-read
• Maintain accuracy and attention to detail in transposing information from software & database systems to approved document templates
• Using HP Content Manager for the secure keeping of information and documents
• Apply established criteria and make accurate evidence-based decisions
• Use appropriate judgement, analysis and problem-solving skills
• Manage time and plan own workload against performance expectations and apply attention to detail
• Communicate in an effective way
• Develop knowledge of legislation, policies, procedures and information management requirements
• Display relevant computer literacy skill
• Work in and adapt to a changing environment
• Apply high ethical standards, confidentiality and discretion and consistently practice relevant government privacy, ethics and workplace health and safety and security protocols

• Communicate with applicants, nominees and third parties and present messages in a clear, concise, and articulate way.
• Research and make decisions based on subject matter knowledge and judgement.
• Keep accurate and comprehensive records (including report writing, case notes, and official records).
• Advise applicants on legislation, policy, procedures.
• Resolve applicant enquiries.
• Provide quality control and quality assurance on applications and check the work quality of others.
• Manage time and organise work against performance expectations.

• High level of accuracy and attention to detail in reading, writing, and talking about applications, their processing and recording.
• Self-awareness and ability to self-manage in a complex, changing environment whilst in a diverse team with high workload in a high-risk environment.
• Experience developing influential working relationships with a wide range of stakeholders, both internal and external.
• Sound analytical skills to evaluate applications and related issues and contribute to solutions.
• A well-developed understanding of relevant legislation and policy frameworks.
• Resilience, persistence, and a result-orientated attitude with the ability to be accountable for decisions and actions.
• Sound judgement and logical reasoning in decision making and is accurate when dealing with detailed information and documentation.

DFP Recruitment