Customer Success Specialist
Vontier
- Sydney, NSW Asia
- Permanent
- Full-time
- 1+ years of Customer Success and/or Account Management experience
- Prior B2B SaaS sales experience with tele-based and virtual customer management skills required.
- SFDC experience required, with SAP skills an advantage
- Strong customer conflict management skills
- Previous experience working in the Transport or Telematics industries would be an advantage
- Previous experience in Fleet Management Operations would be an advantage
- Working knowledge of GPS systems is preferable
- Strong customer conflict management and communication skills with the ability to communicate effectively at all levels
- Able to work with a diverse array of people, challenging in a non-confrontational way and building successful working relationships
- Willingness to take ownership, be held accountable, and achieve a good outcome for all stakeholders
- Displays a sound business judgment and decision-making capability