Account Manager - Melbourne
Online Marketing Gurus
- Melbourne, VIC
- Permanent
- Full-time
- Be the first point of contact for clients and provide customer service within your assigned portfolio
- Develop and grow relationships with all client stakeholders.
- Maintain client satisfaction via service levels and anticipate customer needs.
- On-board new clients, and present company documentation for client onboarding and reporting.
- Manage, communicate and present project deliverables, timelines, expectations, goals and milestones to internal and external stakeholders.
- Identify and pursue profitable growth opportunities in existing client portfolios.
- Work with SEO & PPC teams to ensure cutting-edge SEO strategies & complimenting campaigns across other search, PPC & social channels.
- Work with our production and creative teams to ensure we provide an unbeatable experience and fantastic results to our clients.
- Responsible for ongoing training education to stay up to date with changes and developments in the industry.
- Champion company Values, Purpose and Vision internally and externally.
- Experience in Account Management, Client Services/Client Management in the digital marketing space
- Agency experience preferred
- Knowledge / Experience in SEO, PPC, Social Media Advertising and Web Builds.
- Relationship builder who can quickly build rapport with all types of people.
- Attention to detail
- Excited about working in an always changing and evolving industry
- Have a positive and can-do attitude
- Able to understand and overcome challenges with your clients
- Solutions and outcomes focused
- Can manage multiple projects and work with various teams in a fast paced environment.
- Birthday leave 🎂
- Paid Parental leave 👨👩👦
- Volunteer leave 😇
- Employee Career and Leadership Development and Training Programs 🚀
- Salary packaging benefits 🚗
- Work flexibility 🏠
- Pet-friendly and vibrant office 🐕
- Barista style coffee ☕️
- Social events - gourmet lunches, social drinks 🎉
- Our #1 belief and goal is that if employees are happy and over the moon - the culture is amazing and together we can achieve incredible results!
- Massive focus on hiring good human beings - we believe the rest can be learned and developed through our training initiatives
- Huge focus on employee development, engagement & growth opportunities
- Hybrid-working - enjoy the great office vibe and the benefit of working from home
- Largest independent agency in Australia - tripled revenue year in last 3 years
- We are in significant growth mode, looking for our future leaders as we scale globally- currently 140+ employees in Sydney and Melbourne, 40 in the Philippines, as well as USA expansion ongoing. This was 30 employees 3 years ago!
- R&D investment, forefront of digital marketing, innovation
- Our values are- We 'Share evidence, not opinion', 'Find solutions, not problems', 'Make customers love you', 'Own it and get it done'
- We live Diversity, Equity & Inclusion as our people including our Leadership Team are of many cultural backgrounds and represent a positive gender mix. In fact, we have people from all walks of life and diverse backgrounds including LGBTQ, disability and socio-economic backgrounds.