Senior Account Executive
Marsh McLennan
- Moore, QLD Canberra, ACT
- Permanent
- Full-time
- Interesting and diverse client portfolio.
- Leading training and development program.
- Professional environment where your career path really matters and is supported in our global organisation.
- Rewarding and collaborative team environment.
- Genuine flexible work life balance.
- Meet and exceed service standards agreed in the client’s service agreement.
- Consistently meet and exceed revenue and expense budgets; Develop and maintain effective long-term relationships with key client decision makers and frequently monitor political, management and other changes within the client organisations to preserve and protect the Company's relationship with the client.
- Take a pro-active approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards; (Client First Principles)
- Implement successful account retention and defence strategies.
- Maintain an awareness of all large and potentially complicated claim related matters and assist claims personnel in the negotiation of equitable claim settlements on behalf of clients.
- Engage with and manage all internal stakeholders in delivering ‘all of Marsh’ to your client base
- Tier 1 Insurance Broking Compliance qualification.
- Diploma of Financial Services (Insurance Broking) highly desirable.
- 5-7 years’ experience in a similar role.
- Sound knowledge and application of broking principles, insurance products and service. These apply to general insurance products and services.
- Clear and effective communication skills.
- Developed negotiation skills.
- Ability to work autonomously within a multi skilled team.
- Ability to work under pressure, prioritise workload, meet deadlines and good time management skills.
- Client Service – excellent delivery of technical, administrative, and consulting support to internal and external clients.
- Change – awareness of environmental, financial, regulatory, and social factors affecting company and clients’ operations and business and knowledge of internal company technological and product capabilities.
- Commercial Acumen - an in-depth understanding of factors impacting on the delivery of services by the Company.
- Planning and Organization – development and implementation of courses of action for self and others to ensure that work is completed efficiently and on time.
- Drive & Self-Motivation - demonstrates a willingness to take on increased responsibilities and displays the ability to act independently