Technical Services Specialist

Fujitsu

Canberra, ACT
Permanent
Full-time

20 days ago

About the job Technical Services SpecialistTechnical Services SpecialistCanberra locationWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the role:To Aligned to our customers business requirements, Fujitsu End User Services (EUS) Contract provides tailored services to achieve the mission of customer.The role of a Formal Messaging Technician is to form part of a 24/7 team, who perform the coordination and support to customer Messaging within the customer strategic environment; and, provides a critical function supporting ongoing customer operations. This position will report directly to the Formal Messaging Team Leader from both a HR and Operations point of view on a day-to-day basis.Responsibilities include:As a Formal Messaging Technician you will operating within a small team and with limited supervision. Responsibilities and duties include the monitoring of servers, messaging queues and gateways. Providing level one and two support for several applications contained within and creating, modifying, deleting and maintaining user accounts for these applications. This also includes the confirmation of successful and timely delivery of formal messages to the customer via several methods.Some activities include:Conducting onsite security-specific activities;Ensuring that all day to day activities are in line with the relevant security requirements, Procedures Manual and other relevant standards (including treatment of classified materials);About you:

Some depth of knowledge in area of technical specialization.
Is used to working with deadlines, works well under pressure and knows when to escalate.
Team player with an interest in coaching more junior team members.
Understanding of business continuity process.
Customer Relationship Management.
Training / workshop event delivery.
Problem solving skills with the ability to understand and interpret complex situations and activities.
Communication listening skills coupled with the ability to communicate clearly with customers, colleagues and managers and to communicate basic technical information to non-technical people.
Demonstrates a flexible approach with good time management skills.
NV2 clearance.

Highly Desirable Knowledge, Skills and Experience:

Previous experience within the Federal Government ICT environment.
Federal Government Communications Facility experience

Why Fujitsu?We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
We offer tailored career paths across our global organisation to support your professional and personal growth.
Our customers trust us. We have an excellent reputation across the region and globally.
Best in class reward and recognition programs flexible work, volunteering leave and more.
We live our values of aspiration, trust and empathy, all day, every day.

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our ` equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Transgender and gender diverse applicants can also access our to assist with the recruitment journey.If you dont tick every box in this job description, please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a minimum NV2 Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).

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