Field Service Engineer (Electrical)

Rockwell Automation

Hawthorn, VIC
Permanent
Full-time

1 month ago

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionRockwell Automation is hiring!We are looking for a Field Service Engineer to join us in our Hawthorn, Melbourne office!He / She will provide customer support and engineering through the performance of small projects, on-site installation, as well as troubleshooting, service, and repair of equipment. This role works with our customers in order to improve and maintain an efficient and productive manufacturing system.Job Scope

Effectively provide technical assistance and field service to customers by performing one or more of the following things

Engineering assistance application, programming specifications, etc.
Field service installation start-up integration, system optimization, maintenance, and warranty implementation.
Troubleshooting of hardware and software problems at customer site.
Effectively provide customer coordination of RA products and systems by performing the following functions:

On-site analysis and specification preparation
Hardware configuration – system and product application
Programming assistance
Project coordination between customer, OEM sales, product division, etc.
Technical support – field start-up, integration and maintenance
Documentation
Testing and acceptance
Provide proper reporting of technical, administrative and accounting information as required
Provide technical assistance to sales and customer personnel on product applications to include alternatives, recommendations, explanations, surveys, etc. to meet the customer’s requirements
Make recommendations for product improvements, especially as they affect operations and reliability of RA products
Pursue all opportunities to generate revenue for all RA products and technical support services
Evaluate and approve operational quality of system equipment
Demonstrate personal leadership for project engineering teams, contract employees, and project support personnel
Ensure Planned Job Safety Analysis (PJSA) to be performed before undertaking a job onsite
Takes ownership in overall development including technical, commercial, and personal by having a documented development plan

ABOUT YOU

University Degree in Engineering (Bachelors of Engineering or equivalent) or Trade qualification with additional tertiary education.
More than 3 years of related experience
Demonstrates effective communication
Ability to deliver technical presentations to internal and external customers
Develop relationships with key customers and stakeholders
Demonstrates consultative and constructive dialogues with customers & internal stakeholders
Knowledgeable in VSD, MCC, LV related products will be an added advantage

Why Rockwell AutomationAt Rockwell Automation, our culture is shaped through great employees who are enabled and inspired to do their best work. We offer:

Empowering Culture that embraces Diversity & Inclusion
Flexible and Hybrid Work Arrangements
Mentorship Programmes and Dedicated Employee Support
Local & Global Career Development Opportunities
Don't just take our word for it that we have an inclusive culture and fantastic benefits! Here are some of the recent awards and recognition we have received in Australia:

Endorsed employer for Women. See our range of benefits and policies on the Work180 website

. * Rockwell Automation Australia achieved recognition from Wrk+ as one of the Best Places to Work in 2022!

Rockwell Automation Australia achieved a finalist position for the Excellence Awardee in Employer of Choice category for the HR Awards 2023.

You’ve got this!Are you ready to join us to make the world work better? We are actively recruiting for this position and as such may not wait until the job ad expires before reviewing applicants, so apply now!If you don't match the experience above 100%, that’s ok! We would still love for you to apply so we can have a conversation about how your skills could potentially be used at Rockwell Automation.We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy, because our differences enable us to tap on to unique perspectives and experiences.Aboriginal and Torres Strait Islander people are encouraged to apply.We’re committed to being inclusive when we hire people and understand that adjustments are sometimes needed. We want all applicants to perform at their best and contend with other applicants equally.#BT-LI1

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