Field Service Technician

Ingleburn, NSW
Permanent
Full-time

30 days ago

Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.Purpose of the positionWe are looking for an enthusiastic self-starter based in Ingleburn branch. The purpose of the job is to executes service on Kalmar and 3rd party equipment at the customer site or in Kalmar premises. Knows the customers' Installed base. Responsible for: safety, service execution on quality and on time, professional interaction with customers, service report, work time report, sales leads. Accountable for: Customer satisfaction, quality workmanship and first time fixes. As per work agreement: weekend work (stand-by), shift work, overtime, remote travel)Main tasks and responsibilities

Maintain and repair the latest cargo handling heavy equipment at customer facilities or Kalmar premises, including:

Planned maintenance
Conducting repairs on breakdown
Fault finding
Contributing to effective OH&S practices
Actively builds good customer relationships by professional behaviour and customer-minded interaction
Actively builds profitable Kalmar service business in the country by well planning work days and providing service at high quality and on time to customers
Prepares well for service jobs: service history, parts, customer address and contact, onsite on time etc.
Executes daily service jobs, properly signing in and out at the customer's site, securing the equipment for: repairs, preventive maintenance, warranty, inspections, refurbishments etc.
Leaves the customer site having cleaned the workplace, reviewed the work done with the customer, checked for additional service opportunities, service report sent and properly signing out with the customer contact
Report any unsafe equipment (Service vehicle, Tooling, Equipment etc.) to the relevant manager
Continuously learns about new Kalmar equipment
Reports service work (during the day, at the end of each job)
Reports work time (daily)
Provides sales leads on to relevant parties and otheropportunities at the customer site
Keeps van stock up to date and accounted for
Keeps service vehicle clean and presentable at all times, vehicle services to be kept up to date
Company provided tooling to be secured, maintained and accounted for.
Close cooperation with customer service contacts, spare parts division etc.
Other duties as requested by your manager

KPI's

Safety: zero accidents
Work organisation: 5S
Invoice lead time (from last operation performed to status WDON - service reports completed daily)
Installed base data
Customer satisfaction related to service: CROL customer survey
Kalmar must-win battles and strategic targets for Services

What you'll need to succeedEducation

Mechanical or Electrical trade qualification e.g. diesel mechanic, mobile plant fitter, commercial marine mechanic, auto electrician, electrical fitter, industrial electrician
Minimum year 10 high school
Ability to participate in training on and off the job with above average ability to learn and apply new skills.

Experience

Ability to fault find unsupervised
Ability to test & understand hydraulic & electrical circuits/diagrams
Ability to strip & rebuild mechanical components e.g. differential
Experience using email and ICT
Industrial/commercial heavy equipment background
ECU / PLC experience / exposure advantageous
Ability to plan efficient service execution

Competencies

Team player
Proactive with a can do attitude
Self-starter
Results oriented
Ability to achieve deadlines
Career focused
Motivating and Inspiring people
Ability to get things done
Good customer communication, structured, service minded, customer-oriented
Literacy in English language written and oral

Knowledge

In depth-knowledge of hydraulic, mechanical and electrical systems.
Customer solutions focused

Licenses (preferred)

Disconnect Reconnect restricted electrical license
Forklift operator's license
Elevated work platform license
Working safely @ heights

Salary for the role is negotiable depending on experience. This is a great opportunity to join a global market leader. You must have the applicable rights to work in Australia to be considered.This role has been approved as a direct only hire, as such any Agency referrals will not be accepted.You will be part ofWe believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together.With us, you will have the opportunity to realise your potential and become an important member of our global team.Interested to join?If you are excited about this opportunity, please submit your application with salary request and CV.Kalmar is part of CargotecKalmar is the global leader in sustainable cargo handling for ports, terminals, distribution centres and heavy industry. With our extensive electric portfolio and global service network, we help our customers move towards safer, more eco-efficient and productive operations. Together, we develop innovative solutions that shape the future of our industry, improving our customers' every move. www.kalmarglobal.comKalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2023 totalled approximately EUR 4.6 billion and it employs around 11,400 people. www.cargotec.com

Cargotec

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