My Aged Care -Customer Care Representative - Gold Coast - Hybrid
Probe
Gold Coast, QLD
Permanent
Full-time
2 months ago
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.We are currently looking for passionate Customer Care Consultants to join our growing team in our fast-paced call centre located in Gold Coast.Feel secure in a permanent ongoing role, we have multiple permanent full-time and part-time positions available (either Hybrid working model after training and skills embedment period or work in centre).This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency!This is a rewarding position with work that directly contributes to the community. You will be responsible for answering inbound calls from families and carers seeking information, discussing options, and advising which services can assist with independent living at home as well as short-term and long-term care options.Here's the good info you want to know:Multiple permanent full-time and part-time positions (either Hybrid working model or work in centre)Full time rostered 38 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster; orPart-time rostered 30 hours per week, 5 shifts per week to work between the hours of Monday to Friday 7am - 10pm and Saturday 9am - 4pm on a rotational roster.Rotating roster generally released 2 weeks in advancePaid training + access to additional support while you're settling inOpportunity to work from home once training and skills embedment period.You will be required to complete a National Police ClearanceMust have full work rights to work within Australia for at least 12 monthsThis role is based in AustraliaWhat makes a successful Customer Care ConsultantExceptional Customer Service Skills: The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.Proficiency in PC Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.Adaptability in a Busy Environment: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.Strong Multitasking Skills: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.Eagerness to Learn: Willingness to acquire new skills and knowledge, staying updated on changes in processMeeting KPIs and Competencies: Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.These qualities collectively contribute to the success of a Customer Care Consultant, enabling them to provide exceptional service and support to customers while thriving in a fast-paced work environment.Culture & Benefits:Fantastic working culture, where you'll feel valued and supported every day.Unlimited access to a trusted well-being platform, giving you peace of mind and helping you thrive.Opportunities for career progression, with a company that invests in your professional growth and development.All communication in the initial stages will be via email so please keep an eye on your inbox including your junk and spam folders.
