Food and Beverage Manager | Cruise Whitsundays
Journey Beyond
- Airlie Beach, QLD
- $87,000-95,000 per year
- Permanent
- Full-time
- Stay current on catering industry trends.
- Identify customer needs and respond proactively to all of their concerns
- Assist with menu creation
- Develop SOPs and policies to improve operations, and ensure compliance within department
- Build and maintain positive relationships with suppliers to ensure the business receives the best possible service and prices
- Manage inventory and stock levels (managing substitutions where necessary in conjunction with chefs and supervisors)
- Provide support to the Catering Chef and Café Supervisor and Operations Manager with regards to rostering and labour requirements for café, catering and Reefworld teams
- Alongside the Catering Chef and Café Supervisor, hire, train and supervise café and catering staff to create a strong, engaged and high performing team.
- Provide mentorship, leadership and guidance to Reefworld Chefs and contribute to performance discussions with Reef Experience Manager
- Maintain and exceed standards of service and food standards, ensuring a 5-star guest experience
- Budget development, adherence and business planning for continued improvement and growth
- Rostering skills (with sound knowledge of the Hospitality Industry (General) Award)
- Tech savvy with sound knowledge of POS and ordering systems
- Commercially astute with knowledge of P&L, revenue and COGs
- Generate strong growth in the Food & Beverage department
- Ensure full, timely compliance with Australian Food Safety standards and WHS
- Create a working environment with a strong operating rhythm to ensure efficiency and excellent food and beverage standards across the business
- Ensure food and beverage operations are within budget without compromising on quality, range, and overall dining experience
- Maintain an engaged, high performing and up to date workforce regarding all qualifications, learning plans and communication
- Minimum 5 years food and beverage management experience
- Minimum of 2 years experience dedicated to elevating Net Promoter Score (NPS) and guest satisfaction through the enhancement of food & beverage offerings and services
- Food Safety Supervisor (Level 1 - SITXFSA005 Use hygienic practices for food safety & Level 2 - SITXFSA006 Participate in safe food handling practices)
- Cert III in Commercial Cookery (or similar) highly regarded
- Responsible Management of Licensed Venues (RMLV).
- Blue Card (Working with Childrens Check)
- First Aid (HLTAID011) and CPR/O2 (HLTAID015)