Risk Service Officer
Capricorn
- Perth, WA
- Permanent
- Full-time
- Quote personal protections for Members.
- Generate certificate of currencies for Members.
- Adjust Member protections and endorsements.
- Receive inbound queue calls from risk account managers (RAMs) and Members.
- Process cancellations.
- Process stop-credits/exceptions reports.
- Process protection acceptances for new business and renewals.
- Email quotes and schedules of protections.
- Data entry of new business quotes.
- Calculate outstanding contributions for the claims team.
- Provide contribution breakdowns to Members.
- Process memberships.
- Ensure the delivery of exceptional customer service internally and externally.
- Managing a busy inbox of conflicting priorities to ensure internal and external customer expectations are met
- Ensure all activities are carried out in compliance with relevant statutory and industry requirements and codes.
- Action all tasks and queries in a timely manner with adherence to compliance requirements and procedures.
- Proactively identify, support, and assist Members who need to make a complaint and manage that complaint in line with the risk division complaints procedures and the RG271 internal dispute resolution requirements.
- Proactively identify opportunities to collaborate with the risk operations team to solve issues.
- Ensure the underwriting team are comprehensively informed of all pertinent information relating to Member quotes and endorsements.
- Collaborate with CSL customer service team to resolve Member queries.
- Assist other team members when required.
- Undertake additional ad-hoc duties at manager's request.
- Knowledge of Microsoft office suite.
- Excellent communication skills and creative problem-solving abilities.
- Ability to empathise with Members.
- Excellent time management.
- Ability to re-prioritise tasks throughout the day to meet competing demands.
- Previous experience in a customer service related role.
- ASIC RG146 tier 2 qualification (desirable).