Relief Customer Service Specialist
Beyond Bank Australia
- Joondalup, WA
- Permanent
- Part-time
- A flexible, inclusive and diverse environment
- Opportunities for professional growth
- Benefits and discounts from our Employee Banking package on a range of Beyond Bank products and services
- 3 paid Work Life Balance days per annum*
- 2 paid Community Volunteer days per annum
- 6 paid branch flexi days per annum*
- Staff BeWell program which includes health initiatives, employee assistance (for immediate family also) and an employee care program.
- The chance to be part of an organisation that works for and with customers and their communities to make a difference and change lives.
- Possess a team player attitude and perform general branch duties as part of your role.
- Provide a local customer owned banking experience to new and existing customers.
- Proactively connect customer needs to Beyond Bank's offerings through excellent listening skills
- Manage general enquiries and provide sound advice and information to our customers.
- Contribute to a high achieving team environment with your commitment to success and strong work ethic.
- Engage and assist customers either face to face and/or via outbound calling to identify short, medium, long-term needs and aspirations.
- Extensive customer service experience
- Experience in banking and/or lending is desirable.
- A passion for building lasting customer relationships and serving the local community.
- The ability to work cohesively as part of a collaborative team.
- Excellent problem solving and analytical skills.