Cost Modeller
- Australian Capital Territory
- $55.24 per hour
- Contract
- Full-time
- Supporting the coordination of complaints received by the Agency including resolving at point of entry, assessing, recording and referring as required.
- Contacting relevant stakeholders to confirm receipt of referred complaints and gather information.
- Escalating complaints in accordance with established Agency complaint handling processes.
- Contributing to record keeping activities to ensure team records are accurate and current.
- Coordinating correspondence, briefing and reporting functions to the branch as needed.
- Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.
- Managing escalated complaints and ensuring strict deadlines are met.
- Producing quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinating correspondence, briefing and reporting functions for the Complaints Team.
- Supporting the Complaints Team to resolve day-to-day operations issues and assist in achieving the branch’s strategic objectives.
- Experience within a dispute resolution environment
- Ability and comfortableness with picking up the phone and engaging with stakeholders
- Prior experience within a ministerial environment highly advantageous
- Disability or community service experience favorable
- Moderate MS Word & Excel