Customer Success Consultant
REA Group
- Sydney, NSW
- Permanent
- Full-time
- Delivering REA’s long term Customer Success strategy to drive adoption, retention and advocacy.
- Being a specialist in REA SaaS products that require proactive, hands-on support; engaging with customers and supporting them to maximise the value they’re receiving from these products Working alongside key stakeholders in Product, Marketing and Sales to define business customer needs and success measures
- Understand the metrics that matter from the business and customer’s perspectives; solving problems to continuously improve outcomes delivered
- Delivering on customer adoption, usage, growth and retention targets Connecting to REA’s purpose and strategy, demonstrating the meaning and contribution of the role and deliver with a one REA mindset
- Understands the core principles and concepts of digital media & marketing
- Keeps abreast of the latest trends and opportunities across digital marketing, digital media and property advertising
- Thinking outside the box to solve problems.
- Runs on the board: Strong experience in a Customer Success or Account management environment that is fast-paced and change intensive
- Commercially minded with a track record for improving adoption and retention
- A minimum of 5+ years experience working in technology or media
- A systems thinker: Proven success working across the organisational system to deliver optimal customer experiences and outcomes
- Strong stakeholder management skills and negotiation abilities
- Ability to sell and quickly deliver the foundational value proposition
- A role model of customer centricity with the ability to influence outcomes that improve the customer experience
- Comfortable with analytics to identify and predict customer risks and opportunities; able to translate insights into impactful actions
- Thrives in a multi-tasking environment, can adjust priorities on the fly
- A hybrid and flexible approach to working -
- Flexible parental leave offering for primary and secondary carers
- Programs to support mental, emotional, financial and physical health & wellbeing
- Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity.
- Hack Days so you can bring your big ideas to life
- Performance recognition programs because hard work should never go unnoticed