Field Service Technician

Cubic

Silverwater, NSW
Permanent
Full-time

30 days ago

Business Unit:Cubic Transportation SystemsCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.Job Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.Job DescriptionThe Field Service Technician provides front line support of Automated Ticketing Systems and provides a fast response maintenance service to all users throughout the network. Responsibilities include scheduled preventative maintenance and remedial maintenance on local/wide area networks; software rollouts, and vandalism call outs to ensure an effective and efficient ticketing system that operates at its optimum performance level. This position typically works under general supervision and direction.Essential Job Duties and Responsibilities:

Interact effectively with internal and external stakeholders
Perform varied technical duties involving the use of a wide range of procedures and tools, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile assets
Apply specialised technical knowledge to problem solve difficult or complex situations
May operate diagnostic systems to debug and isolate complex faults to component level
Resolve complex/critical failure situations
Report to supervisors or other responsible personnel any potential non-conformance or problems
Follow specific verbal/written instructions relating to work assignments
Be responsible for quality of work performed
Maintain service records or reports in accordance with Company procedures
Resolve verbal and written customer technical enquiries
Maximize productive output by efficient use of time and materials
Provide new system installation and system upgrades
Suggest ways of improving methods and procedures to meet the quality policy objectives of the Company
Report all WHSE incidents, potential hazards, near misses and accidents

General Duties and Responsibilities:

Comply with Cubic’s Quality Management System
Comply with Cubic Occupational Health, Safety and Environment policies and procedures
Comply with security in accordance with established policies and procedures of the organizations
Comply with Cubic Human Resources Procedures
Other duties as requested

Minimum Job Requirements:Qualifications:Essential:

WH&S general induction card
RIW card (Rail Induction Worker) for fixed asset workers only
Drivers’ license

Worker Type:Employee

Cubic

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