Retention Specialist – Donor Campaigns & Loyalty
- Manly, NSW
- $80,000 per year
- Permanent
- Full-time
- Deliver donor retention campaigns (appeals, newsletters, surveys, bequest comms)
- Manage donor servicing touchpoints-welcome letters, receipting, inbox support
- Implement automated donor journeys and decline recovery strategies
- Coordinate donor milestone celebrations and thank you touchpoints
- Support Giving Day and loyalty initiatives
- Analyse donor behaviour and report on retention KPIs
- Collaborate with fundraising, marketing, and data teams to deliver seamless donor experiences
- 2+ years in fundraising, marketing, or donor engagement (or transferable experience)
- Experience managing direct mail and digital campaigns
- Strong project management and stakeholder coordination skills
- Familiarity with fundraising databases (Salesforce preferred)
- Excellent attention to detail and communication skills
- A collaborative, proactive, and donor-first mindset
- A desire to transition into the NFP sector
- A passion for innovation and continuous improvement
- Empathy for children's health and wellbeing
- Purpose-driven work that changes lives
- Supportive, passionate team culture
- Beachside office in Manly + flexible hybrid options
- Salary packaging and professional development opportunities
- A chance to bring your whole heart, and your best ideas, to work
- Structured induction program
- Meaningful work where you are making a positive difference. You will be supporting children's mental health, their wellbeing and helping them to build resilience.
- Career and professional development opportunities: There are great opportunities to learn best practice, we offer an Impactful Leadership Program to emerging leaders, interactive workshops offered to develop your work skills as well as online mandatory training.
- Attractive remuneration: base salary + 12% superannuation
- Salary Packaging - up to $15,900 of your general living expenses can be offered tax free + meals and entertainment up to $2,650 pa tax free. See details at
- Work/Life Balance - work from our beautiful location at Manly Beach or work from home [once adequately trained with the expectation to work from Manly one day a week]. A laptop provided to work remotely and we offer a purchase leave scheme.
- Recognition & Reward - Length of service awards and recognition awards aligned to our values.
- Positive Culture - We are an inclusive organisation welcoming people from all walks of life!
- Beautiful location at Manly beach: easy access by bus, ferry and parking options. We are based in an architecturally designed building, purposely built to deliver our services. We have showers and towels available for your use so going for a swim before or after work is possible.
- CARE Days - up to 5 days off to look after individuals' health and wellbeing, on top of Annual and Personal Leave, with the intention to provide employees with an opportunity to take regular breaks throughout the year.
- Benefits Program with discounts available on many high street purchases across Australia and access to novated car leasing.
- Pandemic Leave - 7 days paid leave, per calendar year to employees that have been impacted by either a disaster or pandemic which effects their ability to attend work.
- Gifted Leave - gifting leave of up to 3 working days over the Christmas and New year holiday period.
- Paid Parental Leave - 14 weeks full leave pay for the primary care giver and 4 weeks full leave for the non-primary care giver. Access to paid lactation breaks and lactation facilities.