Customer Service Officer
Cleanaway
- Rutherford, NSW
- Permanent
- Full-time
- Full time hours Mon-Fri with onsite parking provided.
- Career progression and excellent team environment.
- The number one leader in sustainability and renewable resources.
- Proactively handle internal and external customer queries via phone, web and email.
- Manage customer complaints to resolution, following set procedures.
- Booking in collections and resolving any issues.
- Maintain our CRM Database of customer information, receiving and filling in council forms etc.
- Work with our customers to help make a sustainable future possible,
- Previous experience in a customer facing role or office environment would be beneficial.
- Excellent telephone etiquette and rapport building skills with the ability to remain calm under pressure.
- Previous experience in data entry, customer maintenance.
- Excellent communication and time management skills.
- Previous experience using Microsoft Office tools would be highly regarded.
- Previous experience with Salesforce CRM also highly regarded (however training will be given)
- Call Centre experience from any industry beneficial however not mandatory.
- A competitive hourly salary package.
- The ability to work close to your home (this does depend on locations and role availability) within a hybrid capacity (after a set training period).
- Be part of a high growth business - we are an essential service so we can offer good job security!
- Career progression opportunities.
- Cleanaway University -Many of our internal customer team can move into different areas of the business if interested in pursuing a different field).
- Diversity and inclusion programs, which includes celebration of significant events across the year.
- Employee Assistance Program - for employees and their families for free and confidential counselling
- Employee referral programs.
Applications close: