Assistant Manager - (Retail Manager)
Hungry Jack's
- Australia
- Permanent
- Full-time
- Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack’s standards.
- Ensure safety and security procedures are enforced
- Interview, hire, train and supervise your team to deliver exceptional guest service on every occasion, in all sales procedures, demonstrating a ‘guest obsession’.
- Evaluate employee performance, promotions, disciplinary discussions and resolve employee grievances appropriate to your role
- Ensure that guests receive prompt service and quality food
- Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly)
- Responding to guest' inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction with response
- Own (on your shifts) National incentive programs to improve the guest experience.
- Utilise your Business Priority Plan to continually improve your Restaurant performance.
- Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
- Participate in community engagement initiatives in your local area, to improve visibility and build brand loyalty.
- Create a culture that emphasises growth, trust and accountability.
- Build your Restaurant Team, to ensure effective shift coverage with productive and proficient employees.
- Develop and maintain a succession plan that engages and retains your internal talent pipeline.
- Partner with your Training Coach to execute the Restaurants Training Plan.
- Accurately project sales, to ensure rostering and ordering support our guest obsession.
- Plan and prepare work schedules and assign employees to specific duties
- Manage controllables (own portfolio) to achieve profit goals.
- Conduct regular stock take of inventory, maintain stock records, ensure alignment within budget
- Order inventory as per requirements for sales projections