Technical Applications Specialist – Laboratory Equipment
- Scoresby, VIC
- Permanent
- Full-time
- Deliver technical support for our laboratory equipment products, addressing customer technical and workflow inquiries through face-to-face interactions, telephone calls, or email communications.
- Become a ‘trusted advisor’ by building strong relationships with customers through expert advice and support.
- Collaborate with the commercial team to support opportunity conversion, including large opportunity management (LOM) support.
- Partner with the product management team to support portfolio strategies by creating collateral that emphasizes product benefits and applications.
- Assist with field-based and virtual product demonstrations and training, providing support and expertise to ensure effective product use.
- Deliver comprehensive product training for colleagues, incorporating new product introductions (NPIs), competitor profiling, and market updates.
- Take ownership to resolve and/or escalate customer issues and complaint when necessary.
- Engage in special team or individual projects as needed, demonstrating flexibility and a willingness to support various initiatives.
- Accurately record pertinent information from customer contacts in customer relationship management (CRM) systems.
- BSc or MSc in a scientific discipline preferred
- Minimum of 3+ years of industry or related work experience.
- 1+ year of working with Thermo Fisher’s laboratory products preferred.
- Experience in a customer-facing commercial role and/or providing technical presentations to a variety of audiences is strongly preferred.
- Extensive hands-on experience with laboratory equipment products and applications.
- Strong organizational and time management skills to effectively prioritize tasks and manage multiple responsibilities.
- Possess a customer-facing personality, with the ability to build positive relationships and engage in technical discussions with customers.
- Effectively troubleshoot and resolve customers' technical issues through phone, email, virtual, and in-person support.
- Ability to work independently and travel within ANZ territory to carry out primary responsibilities.
- Proficient in English (oral and written)
- Valid driving permit required.
- Adhere to OHS policies and procedures and ensure a safe and balanced workplace environment.
- A competitive salary and performance related bonus structure
- Exposure to new technologies that are at the forefront of the market.
- Development opportunities as part of a rapidly growing global organization
- Access to Thermo Fisher’s global University