Senior Support Engineer

Sydney, NSW
Permanent
Full-time

19 days ago
Apply easily

Our client, a dynamic federal government agency committed to improving the lives of Australians is seeking a Senior Support Engineer with extensive Salesforce expertise. This role is pivotal in delivering innovative ICT solutions to support the Agency's serviceAs part of the Technology Services Division, you will maintain and configure key Salesforce products including Service Cloud, Health Cloud, and Digital Experience applications. Your deep understanding of the Salesforce ecosystem will enable you to build and automate end-to-end processes using declarative tools. You will also troubleshoot OmniStudio components such as FlexCards, Omniscripts, data raptors, and integration procedures.Your responsibilities will include:

Ongoing system administration: user management, monitoring application metrics, and ensuring data integrity.
Deploying changes via established DevOps frameworks and investigating issues through diverse log sources.
Evaluating Salesforce releases to provide clear impact assessments across departments.
Developing and maintaining detailed documentation on processes and configurations.
Collaborating with internal and external stakeholders including business units, architectural teams, and data specialists.
Operating within Agile delivery methodologies and troubleshooting API integrations, including MuleSoft.
Creating event monitoring and alerting systems and facilitating knowledge transfer and training within the team.

Applicants must have at least 5 years of experience within the Salesforce ecosystem, including exposure to Salesforce Industries and OmniStudio. Proficiency in OOPs and Apex for debugging and minor enhancements, hands-on experience with version control and metadata deployments, and Salesforce Admin (ADM201 or ADM211) & Platform App Builder certifications are essential.Desirable skills include Experience Cloud technical support experience, proficiency in HTML, CSS, JavaScript, Platform Developer 1 or Vlocity certifications, and a commitment to accessible design.This hybrid role offers flexibility to work across multiple Australian states (ACT, NSW, NT, QLD, SA, TAS, VIC, WA) with a minimum of three days per week in-office, aligned with current Agency policy.Join a workplace driven by inclusive values focused on participant-centred service, resilience, collaboration, and integrity. Contribute your expertise to a meaningful cause that makes a real difference.NOTE: Applicant must be an Australian Citizen with ability to obtain NV1 Security ClearanceIf you have the right skills and experience please apply now through the job board quoting JL648351.Balance Consulting Service is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of our community to apply for this role.

Balance Recruitment