Job Category: Professional ServicesJob Description:Location: Maroochydore, (Hybrid)We give you a world of potentialComputershare Utility Services supports a broad range of Australian utility providers. We partner to deliver seamless, end-to-end solutions across the entire meter-to-cash lifecycle.Our team brings more than 20 years of local industry expertise, backed by the scale of a global organisation. We blend proven business processes, ISO-certified quality systems, and smart technology to help our clients stay ahead in a competitive marketplace.A role you will loveThis is more than just a customer service job-it's an opportunity to play a vital role across the full operational value chain. As part of our Revenue Operations Team, you'll be at the heart of day-to-day activity, handling customer inquiries, processing data, and supporting key functions.Some of your key responsibilities will include:Handle inbound and outbound customer calls with professionalism and empathyMaintain and update customer recordsRespond to email inquiries and manage inboxes efficientlyManage system queues, and escalated customer queriesEnsure accurate data entry and send appropriate follow-up communicationsParticipate in change and business process improvement initiativesWhat will you bring to the role?We're looking for a confident communicator with a customer-first mindset. You're someone who thrives in a fast-paced environment and takes pride in providing exceptional service.Other key skills required for the role include:Previous experience in a customer service or operations roleExcellent verbal and written communication skillsStrong interpersonal skills and a collaborative approachHigh attention to detail and data accuracyProficiency in using multiple systems and managing administrative tasksAbility to learn quickly and work both independently and within a teamA positive attitude, proactive mindset, and desire to contributeRewards designed for youFlexible work to help you find the best balance between work and lifestyle.Health and wellbeing rewards that can be tailored to support you and your family.Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit #LI-HybridAbout Us:A company to be proud ofWe're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.Fairness and cultureWe're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit for further information.About the Team:We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.
