Event Cinemas Campbelltown - Assistant Manager
- Macarthur Square, NSW Campbelltown, NSW
- Permanent
- Full-time
- Operational Responsibility for Cinema
- Assist in monitoring and enhancing customer service activities at the location.
- Assist the General Manager in controlling day-to-day operations in accordance with current policies, procedures, and legal compliance.
- Assist the General Manager in ensuring location presentation and cleanliness is to company standards including all front of house and back of house areas.
- Facilitating the coordination of repairs and maintenance, ensuring adherence to approved processes and obtaining necessary approvals from key stakeholders.
- Overall Leadership and Team Management
- Provide support and assistance to the Duty Manager and team members.
- Collaborate with the General Manager to facilitate the recruitment, induction, and training of team members, aligning with the current training processes.
- Assist the General Manager in the Performance Management of Cinema Employees – coach, counsel, appraise.
- Assist the General Manager in motivating all team members to exceed company service level standards.
- Revenue and Financial Responsibility for Cinema
- Support the General Manager to meet revenue budgets for the location.
- Analyse Operating Statements and daily performance reports, proactively identifying areas for improvement and promptly taking corrective action to align with evolving business needs.
- Support the General Manager to control profitability of the location through management of all KPIs.
- Authorise and process recommended inventory orders on a weekly basis or as needed.
- Assist the General Manager to regularly review business and sales opportunities to seek new revenue streams and income.
- Customer Service
- Assist the General Manager to ensure employees are focused on exceeding customer expectations for cinema experience.
- Review customer feedback and identify patterns, trends, and initiate actions to improve customer satisfaction and retention.
- Sales and Promotional Opportunities
- Support the General Manager to drive revenue streams and look for opportunities to maximise assets and sales revenue.
- 1-3 years’ supervisory experience in a retail, food service or hospitality/ leisure environment involving shift work.
- Previous experience with sales figures preferred.
- Experience in achieving sales targets.
- Above average level computer literacy.
- Senior First Aid Certification.
- Food Supervisors Certification.
- RSA (Relevant to state/territory requirements)
- RMLV (Relevant to state/territory requirements).
- Approved Manager Licence (Relevant to state/territory requirements).
- Team Oriented: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
- Customer Focused: Dedicated towards delivering excellence in customer sentiment.
- Committed to operational excellence and continuous improvement and innovation: An ambassador for innovation and improvement to be more effective and efficient within operations of the business.
- Strong interpersonal skills and relationship building skills: People focused with a strong ability to build favourable relationships with people from a broad range of backgrounds.
- Sound commercial acumen: Understand opportunities to reduce costs or grow revenue to maximise profitability across the business.
- Effective communication skills, both oral and written: An ability to communicate clearly with anyone, across a variety of diverse backgrounds.
- Self-Motivated: Use initiative to drive the goals and needs of the business.
- Ability to lead and coach team members: Be passionate and committed to developing team members, empowering them to reach their full potential.
- Attention to detail and ability to plan: Have a strong attention to detail as well as a demonstrated ability to plan and execute a variety of different tasks.
- Flexibility and Adaptability: Acts with agility, maintaining a dynamic approach to suit the changing needs of the business.
- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company