Account Manager
Square
- Sydney, NSW
- $72,900-109,300 per year
- Permanent
- Full-time
- Work with high growth businesses early in their life cycle
- Grow and retain our SMB and SMB+ seller base
- Understand customer needs and Australian market trends, to ensure Square and Account Management deliver remarkable solutions to our sellers
- Use Square's value propositions to negotiate custom pricing
- Cross sell and upsell products and features through deep discovery, education and product onboarding support
- Work with the Global Account Management working group by sharing seller insights, recommendations, operational needs and growth opportunities in Australia
- Work with Square go to market teams (Sales, Product, Marketing, Customer Success) to help uncover and surface product insights, and help us win in Australia
- Achieve (exceed) targets - revenue outputs, inputs, customer satisfaction, and operational goals
- 2+ years of Sales, Account Management or Customer Success experience, with a track record of success in SaaS sales, customer retention and relationship management
- Experience discovering and closing sales opportunities, proactively managing a pipeline, and building client relationships to achieve revenue targets
- Ability to communicate to multiple senior stakeholders (internal or external) while being mindful of relevance and adapting communication style to the audience
- Ability to distill complex topics into plain language, making them digestible to a broader audience
- Effectiveness in balancing high volume work with cross functional projects
- Self starter approach
- Passion for small business success in Australia
- Experience using Salesforce or other CRM tools
- Healthcare coverage
- Retirement Plans
- Employee Stock Purchase Program
- Wellness perks
- Paid parental leave
- Paid time off
- Learning and Development resources