After Sales Support
- Homebush, NSW
- $65,000-70,000 per year
- Permanent
- Full-time
We are seeking a detail-oriented and customer-focused After Sales Support Specialist to join our team. In this role, you will be responsible for managing product warranty claims, providing accurate and timely resolutions, and ensuring compliance with company policies and warranty terms.Key Responsibilities:
- Review, process, and validate warranty claims in accordance with company policies and warranty guidelines.
- Communicate with customers, dealers, and service providers regarding warranty coverage, claim status, and resolutions.
- Investigate and analyze product issues to determine eligibility for warranty coverage.
- Maintain accurate documentation of all warranty claims, decisions, and customer interactions.
- Collaborate with internal teams (service, quality, and product) to identify recurring issues and provide feedback for continuous improvement.
- Monitor and report on warranty trends and claim patterns.
To succeed in this role, you should have excellent attention to detail, strong problem-solving skills, and a passion for delivering outstanding customer experiences.Key Requirements:
- Previous experience in warranty administration, claims management, or a similar role.
- Strong communication skills (written and verbal) with a customer-first approach.
- Ability to interpret warranty terms and conditions accurately.
- Proficiency in Microsoft Office and familiarity with CRM or warranty management systems.
- High level of organization and ability to manage multiple claims simultaneously.
- Training and development opportunities.
- Supportive team culture and a chance to make an impact on customer satisfaction.
- Employer Paid Parental Leave Scheme