Customer Service Consultant (NSW)
- Surry Hills, NSW
- Permanent
- Full-time
At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!Job DescriptionChristmas Casual Position - Minimum 15-25 hours per week*This role operates between 9am - 9pm Monday - Saturday, 10am - 8pm Sunday. Availability to fit these times is essential.*As a Customer Service Consultant, you have a genuine customer centric attitude with previous experience in providing high quality customer service and attention to detail. We are looking for an individual with a fun, upbeat passion for the liquor industry who thrives in a fast-paced environment. While this is a casual role over our busy period, we are always on the lookout for the next superstars to join our team on a more permanent basis!Love helping people and making a good impression? Read on.Here is a taste of what you can expect in this role:
- Manning our incoming chat queues, with the expectation of taking no more than two at once to ensure our customer satisfaction is always exceptional
- Delivering memorable customer experiences and driving positive outcomes for our customers
- You will be the first friendly contact with our customers. You will help them out with everything from tracking deliveries and processing orders to sorting out website glitches, pricing queries, and any refund or cancellation needs and more - no two days are the same!
- You will be a bit of a detective, using our systems to obtain outcomes for our customers.
- This is a fully remote position, offering the flexibility to work from home, all while being part of an awesome and supportive team!
- Based in NSW and available for a full week of training in the Surry Hills office
- Available between 9am & 9pm Mon-Sat, 10am-8pm Sun, and free to work at least 15-25 hours across these times
- Great with computers and pick up new systems with ease
- Have a fast & reliable internet connection (We work from home!)
- Once you are onboarded, you have the ability to work from home or the office
- Exceptional onboarding and training program to set you up for success, with ongoing support available from leaders and peers
- An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
- Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.