Senior Client Experience Manager
- Brisbane, QLD
- $156,800 per year
- Permanent
- Full-time
- Take the lead in shaping the future of Nextt’s Brisbane services, ensuring exceptional client outcomes and sustainable growth.
- Drive strategy across a multi-million-dollar portfolio, influencing both operational delivery and long-term service development.
- Inspire, mentor, and empower Client Experience Managers and their teams to deliver consistently high standards of care.
- Work with senior leaders across Quality, Safeguards, People & Culture, and Business Development to align workforce capability with participant needs.
- Champion innovation and continuous improvement in client experience, building stronger connections with clients, families, and the wider community.
- Proven track record as a senior leader in disability, health, or community services, with the ability to balance operational excellence and strategic growth.
- Natural relationship builder with the presence and influence to engage stakeholders at all levels.
- Commercially astute, experienced in managing complex budgets and driving performance across large teams.
- Knowledgeable in NDIS, safeguarding, and quality frameworks, with a passion for client-centred care.
- Tertiary qualifications in health, allied health, disability, or business management.
- A competitive remuneration package including salary packaging and benefits.
- Scope to shape the future direction of Nextt’s services and influence outcomes at a strategic level.
- A collaborative, values-driven executive team who will back your leadership and ideas.
- Professional growth and career development in a high-impact national organisation.
E: Josh@orchardtalent.com.au
To apply please submit your current CV via the link.The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.APPLY NOWInterested in this job?Save JobConsultant Name: Consultant Email: Social AccountsShare this jobCreate AlertSimilar JobsSCHEMA MARKUP ( This text will only show on the editor. )For general enquiries please contact:If you would like to be kept up to date with everything Orchard Talent Group please join up to our mailing list.