Case Manager Relationships

Australia
Permanent
Full-time

7 days ago

Job Description:OverviewWe are seeking an experienced Case Manager - Relationships to join our team. In this role, you will provide dedicated service to insurers and the client Trustee, supporting members through Death, Terminal Illness, Income Protection, Permanent Incapacity and Total & Permanent Disablement claims.This position requires professionalism, empathy, and strong case management skills to ensure members receive accurate and timely information, delivered with respect and sensitivity.

Make a meaningful impact by guiding members through complex and sensitive claims.
Join a professional, collaborative team with a strong focus on service excellence.
Access career growth, training and flexible working arrangements.

Key Responsibilities

Manage a portfolio of claims with ownership and accountability
Provide clear, respectful and proactive communication to members
Establish rapport and build trust to support positive experiences
Minimise delays through effective coordination and document management
Handle sensitive and complex conversations with empathy and care
Collaborate with colleagues and stakeholders to achieve quality outcomes
Contribute to service improvements and process enhancements
Ensure compliance with all legislative and regulatory requirements

Skills & Experience

Case management or assessment experience (group life or personal injury)
Knowledge of group insurance and superannuation (Death, TPD, TIB, PI)
Strong analytical, problem-solving and decision-making skills
Proven ability to manage multiple priorities effectively
Excellent communication skills, both written and verbal
Empathy and resilience when dealing with sensitive matters
RG146 compliant (or willingness to obtain)
Tertiary qualifications in business, insurance, legal, financial planning or related disciplines (desirable)

What We Offer

Meaningful work supporting members during critical life events
Professional, supportive and collaborative team environment
Career development opportunities within the insurance and superannuation sector
Hybrid and flexible working arrangements
Commitment to training and ongoing professional development

Some of our Employment Benefits

FlexiWorks - enabling our employees to work in the office and at home
Purchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leave
Employee Recognition Program - to recognise people who are demonstrating our values and Company purpose.
Talent Referral Program
Salary Sacrificing via Superannuation
Employee Assistance Program
Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
Employee discounts - Access discounted rates and offers from a variety of providers including Bupa and Microsoft!
Novated Car Leasing

Culture at MUFG Pension & Market ServicesWe are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.How to applyReady to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role. Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.About Us:MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.About the Team:Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Link Group

Apply Now