Service Manager - Temperature control

Melbourne, VIC
Permanent
Full-time

10 days ago

We're the global leader in providing energy solutions that help businesses grow and communities thrive.We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.We are looking for an experienced Service Manager with a strong background in temperature control systems to lead the coordination, execution, and management of temporary temperature control solutions. This hands-on leadership role ensures safe and efficient delivery, installation, commissioning, and maintenance of rental equipment across the business. The ideal candidate will manage a team of technicians, ensure customer satisfaction, optimize delivery service, and support the overall growth and profitability of our temperature control offering.Why Aggreko? Here are some of the perks and rewards.

Competitive compensation.
Bonus program.
Paid training programs and tuition reimbursement.
Safety-focused culture.
Community volunteering program.
A range of career development opportunities.

What you'll do:

Manage Lead, supervise, and support a team of service technicians and coordinators handling temperature control HVAC systems.
Manage daily service operations including scheduling, dispatching, and performance monitoring.
Ensure timely and effective response to service calls and preventative maintenance.
Provide technical support and guidance for troubleshooting complex temperature control systems.
Maintain high standards of customer satisfaction through proactive communication and quality control.
Collaborate with sales, engineering and project teams to ensure smooth transition from project completion to service.
Monitor KPIs and service metrics to improve efficiency and profitability.
Ensure compliance with safety regulations, industry standards, and company policies.
Identify training needs and facilitate ongoing technical development for the service team.
Manage service contracts and ensure contractual obligations are fulfilled.

To thrive in this role, you'll have the following skills and experience:

5+ years of experience in HVAC, BMS, or industrial temperature control systems.
5+ years in a supervisory or management role preferred.
Strong knowledge of mechanical and control systems, diagnostics, and repairs.
Excellent leadership, communication, and organizational skills.
Proven ability to manage and develop high-performing teams.
Customer-focused mindset with problem-solving capabilities.
Familiarity with service management software and scheduling systems.
Valid driver’s license and clean driving record.

Qualifications:
5 HVAC/R or Controls certification/license.
Experience with commercial or industrial clients.
Background in controls systems such as Trane, Johnson Controls, Siemens, Honeywell, etc.

Preferred Attributes:

Experience in a rental environment delivering customer solutions
Ability to work under pressure and manage multiple projects simultaneously.
Customer-first mindset with a proactive problem-solving approach.

If you're ready to take on a challenging yet rewarding role in a dynamic environment, apply now to be a part of our dedicated team at Aggreko.Join us. Bring your energy. Grow your career.#LI-MP1Equal employment opportunityWe welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Aggreko

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