Senior Account Manager
The Trade Desk
- Melbourne, VIC
- Permanent
- Full-time
- Lead a roster of accounts, operating as a “small business owner” to grow clients' business
- Become an expert on The Trade Desk platform and offer insights to clients on how to implement creative marketing strategies
- Collaborate effectively with the Sales & Trading functions to develop existing accounts and achieve client goals and objectives
- Develop and cultivate relationships with brand and agency clients as a consultant to their business
- Own the training plan for onboarding new clients, continuing programmatic education, platform improvements, and new channels and markets within the industry
- Able to lead, not just manage tasks; think multiple steps ahead to move a partnership forward
- Represent client needs by providing feedback to Product Management and Partnerships to identify and define features, integrations and product improvements to The Trade Desk platform
- Help build the Client Services practice, by creating training materials, best practices, sales materials and customer facing guides
- 6+ years of online advertising and client-facing experience
- Solid technical background, ideally with experience at another DSP, SSP, online publisher, agency, MarTech provider or other online advertising role
- Consistent track record of growing accounts by developing a strong relationship with clients, understanding their business objectives and recommending the best strategies for implementing solutions
- Strong interpersonal skills - you can manage difficult conversations with clients and deliver outstanding customer service
- Solid experience in Excel and MS Office and an ability to use large data sets to build presentations and extract insights & strategy recommendations
- Excellent troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
- Effective time management skills - ability to prioritise and meet deadlines
- High attention to detail