Senior Manager POS - Hawthorn East

Hawthorn East, VIC East Melbourne, VIC
Permanent
Full-time

2 days ago

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives-you'll also get to see your impact.About the teamOur Technology team is the backbone of the business, building and maintaining the information technology infrastructure that support Coles Group. As a part of the Technology team, you get the opportunity to work through complex, challenging, meaningful problems using large data sets and new technologies to expand your skills and experience.About the roleAs the new Senior Manager - POS (Point of Sale) you will lead the development and execution of a multi-year strategy to modernise and optimise our POS ecosystem, including software, hardware and integration with surrounding systems. This role has been created to lead the end-to-end delivery and ongoing operation of our in-store POS system.Key responsibilities include:Strategy & Platform Evolution

Oversee platform evolution initiatives that support future store formats, omnichannel capabilities, new payment methods and personalised customer experiences at checkout.
Evaluate emerging technologies such as mobile POS, self-service, contactless and AI-assisted checkout solutions to shape future roadmaps.
Define and manage the POS product and platform roadmap in alignment with business strategy, customer experience and cost optimisation goals.
Drive harmonisation and integration between physical POS and eCommerce checkout experiences for a consistent, seamless experience.

Operational Leadership & Service Continuity

Own end-to-end accountability for the operational stability, performance, engineering and reliability of all POS systems across store and online formats.
Lead BAU operations, incident management and issue resolution processes, working closely with Store Ops, Service Management and vendors.
Ensure POS uptime and system integrity through proactive monitoring, change/release management and continual improvement practices.
Collaborate with Infrastructure, Network and Security teams to ensure compliance, system resilience and secure payment handling.
Oversee vendor support models and SLAs to ensure responsive support, system maintenance and risk mitigation.

Program & Delivery Leadership

Lead delivery of major POS-related transformation initiatives and upgrades, from concept to deployment, across multiple store environments.
Ensure strong coordination between delivery squads, testing teams, store operations and business units to ensure smooth deployments.
Apply agile or hybrid delivery methods to iteratively deliver platform features, integrations and new capabilities.
Manage dependencies with surrounding technology platforms (e.g. pricing, payments, loyalty, inventory) and drive cross-functional delivery.
Track delivery health, risks, and resourcing, escalating as required to ensure successful implementation.

Stakeholder & People Leadership

Act as the trusted technology partner to business leaders in Stores, eCommerce and Payments, ensuring solutions meet operational and strategic needs.
Translate business challenges into scalable, reliable technology solutions with measurable outcomes.
Lead, coach and develop high-performing teams across product, engineering and support, with clear accountability and development paths.
Foster a culture of ownership, innovation and customer focus within the POS function.
Represent POS technology in enterprise-level planning forums, transformation steering committees and senior governance groups.

About you and your skills:

5+ years' experience in technology or platform leadership roles, with deep exposure to POS systems, retail tech or transactional platforms (Coles and/or NCR systems highly preferred).
Proven experience managing both strategic transformation and day-to-day operations for business-critical systems.
Experience leading delivery of complex multi-site system upgrades or deployments in a retail or logistics environment.
Strong stakeholder engagement track record across Store Operations, Digital and cross-functional Technology teams.
Demonstrated experience with vendor management, service level oversight and incident management in large environments.
Retail, grocery, convenience or omnichannel commerce experience is highly desirable.

Tertiary qualification in Information Technology, Computer Science, Engineering or related discipline.Deep technical understanding of POS systems architecture, integrations (e.g. payments, loyalty, pricing), and system interoperability.Strong leadership and communication skills, with the ability to influence senior stakeholders and guide cross-functional teams.Practical understanding of ITIL-based service management and BAU/incident response models.Familiarity with agile delivery, release planning, and technology risk and compliance practices.Knowledge of retail trends and innovations in customer checkout and in-store technology is highly valued.Let's keep winning togetherIf this role sounds like the one for you, have a chat with your line manager, then get your application in! If it's not for you, but sounds like one for someone you know, share it with them, and you may be eligible for a $1,500 referral bonus.Job ID: 165262Employment Type: Full time#LI-LG1

Coles Group

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