AO7/1 Change and Communications Manager

Brisbane, QLD
Permanent
Full-time

23 days ago

AO7/1 Change & Communications Manager
$87.02 + super per hour
12 month opportunity
ASAP Start
Choose your location - Brisbane CBD, Cannon Hill or Chermside
No WFH - 5 days in the office

Drive a range of business improvement initiatives to modernise operations, enhance service delivery, and deliver better outcomes across this large Queensland Government Department.Key responsibilities

Lead supporting business improvement initiatives (process, system changes upgrades, new technology etc
Design, deliver, and maintain change management artefacts, including Change Management Plans, Communication Plans, Stakeholder Analysis, Change Registers, and readiness assessments.
Provide expert guidance on best practice change management, incorporating Human Centred Design, agile methodologies, and iteration management principles.
Build and maintain a strong Change Network, fostering productive relationships with stakeholders, subject matter experts, and teams.
Develop and deliver targeted communications, engagement activities, and training to support business readiness and successful change adoption.
Monitor change effectiveness through clear metrics, adjusting strategies to overcome challenges and ensure on-time delivery of initiatives.
Coach and support project teams in breaking down complex changes into manageable steps and delivering Minimal Viable Change while still achieving business value.
Lead initiatives to uplift organisational change capability through training, knowledge sharing, and fostering a culture of adaptability and innovation.
Drive innovation and continuous improvement as part of a broader team.

About you
We're looking for a proactive, collaborative leader who thrives in a dynamic environment and can balance strategic thinking with hands-on delivery. You'll have:

Demonstrated experience in leading organisational change and communications for complex projects within a large organisation.
Strong stakeholder engagement skills with the ability to influence at all levels.
Expertise in Human Centred Design, agile delivery, and change management frameworks.
Exceptional written and verbal communication skills.
A passion for driving innovation, capability building, and positive cultural change.
A strong interest in Business improvement projects is highly desirable
Experience or qualifications in areas, such as Change Management, Customer Experience, Human Centred Design, Communications, Training and Iteration Management also highly desirable

ApplyTo apply, please apply below. Alternatively, email Louise Clark at or call me onAt Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.

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