Retail Team Lead - Housekeeping Camp - Yosemite
Aramark
- Yosemite, NSW California
- Permanent
- Full-time
- Perform all Sales Associate and General Utility Worker duties
- Hold pre-shift meetings to ensure that the team is aware of the day’s tasks, visiting VIPs, Be the Difference & Safety of the day and any other miscellaneous information to ensure successful operations
- Retail Leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests.
- Ensure all guests are greeted when they walk into the store
- Train Sales Associates and General Utility Workers in their role helping to develop a team of customer service focused professionals
- Ensure everything operates smoothly in the manager’s absence and that all customer relations issues are handled effectively
- Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner
- Keep an inventory of stock, noting any out-of-stock items or possible shortages
- Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand
- May be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis
- Must always ensure cleanliness and a pleasant atmosphere store
- Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs
- Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift
- May perform nightly audit of cashier documentation
- Retail Leads assist management in scheduling all employees in accordance with labor budgets and assigning work tasks to the Sales Associates and General Utility Workers
- May assist with hiring General Utility Workers and Sales Associates
- May be required to coordinate, correct, supervise and submit payroll for the department, ensuring accuracy, proper transfer of labor and timely weekly reporting
- Previous retail experience preferred
- Mathematical skills are required to facilitate sales reports and audits
- Must be of legal age to work with alcohol
- Must provide proof of having earned a responsible alcohol training and certification program where applicable
- Must be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays
- Must be fluent in the native language, both spoken and written
- Must be computer literate in MS Office programs
- Ability to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone, Computer, Point of Sale (POS) System
- Must be well groomed and always maintain a high level of professionalism