Concierge Team Leader

Brisbane, QLD
Permanent
Full-time

17 days ago
Apply easily

Company DescriptionThrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.Job DescriptionWe are seeking an exceptional Concierge Team Leader to join our prestigious hotel in the heart of Brisbane City, Australia. As the leader of our concierge team, you will play a crucial role in ensuring our guests receive world-class service and unforgettable experiences during their stay.

Lead and motivate the concierge team to deliver exceptional customer service
Oversee daily operations of the concierge desk, including scheduling and task delegation
Welcome guests and provide a warm, professional first impression of our hotel
Manage luggage handling and valet parking services
Offer detailed information about hotel facilities and local attractions
Provide personalized recommendations for dining, entertainment, and tourism activities
Promote and explain our loyalty program to guests
Maintain the highest standards of cleanliness and presentation in the hotel entrance area
Handle guest inquiries and resolve issues promptly and efficiently
Collaborate with other departments to ensure seamless guest experiences
Implement and maintain standard operating procedures for the concierge team
Train and mentor new team members
Manage a flexible 7-day roster, including morning and evening shifts including public holidays.

Qualifications

Proven experience as a Concierge Team Leader or in a similar leadership role within the hospitality industry
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Outstanding customer service orientation with a friendly and enthusiastic demeanor
Ability to multitask and manage time effectively in a fast-paced environment
Problem-solving skills and the ability to make quick, informed decisions
Proficiency in hotel management software and computer systems
In-depth knowledge of local attractions, dining options, and services in Brisbane City
Responsible Service of Alcohol certification
Valid Driver's License
Physical ability to lift and carry heavy luggage when necessary
Flexibility to work various shifts, including weekends and holidays
Attention to detail and commitment to maintaining high standards of service
Ability to work both independently and collaboratively within a team
Professional appearance and positive attitude

Additional InformationBring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.Thrive in our Sofitel Brisbane Central community, with:

Discounts for ambassadors, families and friends at Accor Hotels worldwide
Complimentary hotel stay package to celebrate your work anniversary
Secure parking in the centre of Brisbane for only $10 per day
Direct access to Central train station
Complimentary food in the ambassador dining room
Laundered uniforms.

Let your passion shine, visit careers.accor.com

Sofitel