Operations Trainer

• Facilitate classes for employee development
• Review course curricula and provide feedback for continuous improvement
• Ensure Training Quality Guidelines/Processes are followed
• Provide the necessary documentation for all classes facilitated
• Work with the Operations and P&C Manager to catalyze improvement with regard to employee development, and its execution & application
• Verify training effectiveness through observations; conduct audits to validate effectiveness of training and track post training results
• Evaluate classroom feedback to find ways on how to improve class facilitation
• Conduct needs analysis, research and create new training initiatives to strengthen the skill set of Employees
• Design and develop instructional material for training courses that support employee development
• Identify gaps and come up with action plans for improvement
• Revise and improve existing materials to keep track with the developmental needs of employee

Acquire BPO