Business Account Manager

• Ensure a high level of professionalism and adhere to the company’s core values
• Contribute to creating and maintaining a positive atmosphere conducive to achieving excellence
• Convert enquiries into deals aiming to exceed individual targets by working across inbound, account management, referral and direct channels

• Provide accurate forecasting and real-time reporting
• Attempt to contact all enquiries promptly, striving to find alternative contact details when necessary
• Ensure contact with a new enquiry occurs within 5 minute SLA
• Successfully manage a large pipeline of opportunities with diligence and care, ensuring accurate contact levels and management of call backs
• Build rapport with existing clientele and prospects to encourage repeat business and lasting relationships
• Aim to overachieve against target and KPI expectations as set by the company
• Complete feedback and update reports from office providers in a quick and timely manner
• Ensure a good level of product knowledge of the flexible office sector
• Attend viewings with clients
• Work in collaboration with team members as well as individually
• Attend set provider-led after-work events and participate in networking opportunities representing Flexioffices in a professional manner and act as ambassadors for the company at all times

• Input to success through customer service delivery and system management
• Keen level of organisation and maintaining a daily schedule
• Lead negotiations and a consultative service delivery
• Ensuring detailed information is input into Salesforce/ CRM
• Building relationships within the flexible office sector
• Ownership of the whole sales process from lead > deal > aftercare
• Ensure pipeline and daily tasks are managed effectively

• Confirm viewings, make pre and post tour calls to both client and provider
• Achieve and exceed KPI's:

• Detail orientated qualification and build rapport, encouraging long standing relationships
• Opportunity to completed viewing
• Completed viewing to deal
• Price comparison and advisory support after viewing stage
• Allocate time to outbound efforts using our existing database, Linkedin, and/or any tools provided
• Account manage key accounts promoting enhanced listings, VRB, online portal, increased comms and beneficial payment plans
• Nurture existing clientele to encourage growth opportunities and repeat business
• Exploring refferal opportunities with every lead, revenue associated to fulfil this source of revenue expectation

• Competitive salary
• Additional commission and incentives based on performance.
• 33 days annual leave (inc. of all bank holidays)
• Access to on-site Gym
• Fully paid training opportunities
• Employee Assistance Programme
• Season Ticket Loan
• Regular socials, partner events and team get-togethers and trips
• Enhanced pension package
• Supportive team-oriented culture across organisation

Flexioffices